Refund and Return Policy
Thanks for shopping at Sugardoh! If you are not entirely satisfied with your purchase, we're here to help.
What’s Sugardoh's return policy?
You have 30 calendar days to return an item from the date you received it. To place a return, please reach out to firstname.lastname@example.org. Just a reminder, if you are returning a gift, make sure to have the order number or email address of the person who purchased the order.
How do I place a return or exchange?
Darn – we're sorry you didn't love your Sugardoh. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! All orders are hand-packed so it happens sometimes. Please contact us at firstname.lastname@example.org and we’ll be sure to get you the Sugardoh you ordered!
How do gift returns or exchanges work?
If you were gifted Sugardoh but it isn't what you had in mind, you can return your items for store credit. Please reach out to email@example.com with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!