Shipping policy

 

When can I expect to receive my Sugardoh package— are there currently processing or shipping delays?

We are working closely with our external manufacturers and partners to make sure our Sugardoh can reach you as quickly as possible. See below for the most up-to-date information:

Estimated Shipping Time
United States: Standard: 2-7 business days

If you ordered an item that's a back-order or pre-order, please add 2-3 weeks to the above shipping times. 

Where does Sugardoh ship?

Sugardoh currently ships to the 50 states - we do not ship internationally at the moment. 

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then we take it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How long will it take to ship to Alaska, Hawaii, and Puerto Rico?

You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days.

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@sugardoh.co. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email support@sugardoh.co

How can I change the country I am shopping in?

To change the currency you’re shopping in (and country you’re shipping to), just scroll down to the bottom of the page and select the correct country. Right now, we only ship to the countries listed here (but more are coming soon)